Customer Service – Sweden & Martina Spa

What do you need?

Per richiedere la Dichiarazione di Conformità in ottemperanza al regolamento (UE) 2025/40 (PPWR)

È disponibile su richiesta la Dichiarazione di Conformità in ottemperanza al regolamento (UE) 2025/40 (PPWR)

To request technical data sheets (TDS) and material safety data sheets (MSDS) for medical devices

International
Export Customer Service
Email: customerserviceexport@sweden-martina.com

For library management, portal support, technical assistance, and CAD software installation (Archiplan, Exocad)

Ext. 1
Technical Support

Tel: 049-912-4394

For production reports, non-standard timelines, production feasibility

Production
Reports: dedicated portal section (for CAD CAM orders)
E-mail: atelier.production@sweden-martina.com
Whatsapp chat: +39 3482337374

For managing guided surgery design cases

Guided surgery planning

For managing design cases Iuxta

Iuxtaplan Design

For managing prosthesis design cases

Custom-made prosthesis design

Use the portal chat

For reports or complaints regarding Digital Atelier products

Tel: 049-91-24394

For order management, invoicing, and shipment tracking: Digital Atelier

Ext. 2
Customer service
Email: customerservicedwf@sweden-martina.com
Tel: 049 9124394

To activate guided surgery software licenses

Interior 2

Customer service
e-mail: customerservicedwf@sweden-martina.com
tel: 049 9124394

For case support on the AlignerHub portal and aligner customer service

Ext. 2
Customer service
Email: customerservicedwf@sweden-martina.com
Tel: 049 9124394

For order management, invoicing, and tracking of aligner shipments

Ext. 2
Customer service
Email: customerservicedwf@sweden-martina.com
Tel: 049 9124394